FAQ's

Frequently Asked Questions

Order Processing

How long does it take to process my order?

Why was my order cancelled?

Why was I charged more than once?

I get an error message when I enter my shipping & billing addresses. What's the problem?

My Debit / Credit card isn't working and my order isn't going through. Help!

My order status says 'Unfulfilled'. What does that mean?

I just placed my order. Can I add another item to it?

Where is my order confirmation?

I placed my order but input the wrong shipping address. What do I do?

What will happen after I place my order online?

Discount/Coupon Codes

Can I use multiple codes on my order?

How do I input my Discount Code?

Shipping & Delivery

How do I track my order?

When will my order ship?

Where does my order ship from?

How long does it take for my order to arrive?

I placed my order but I input the wrong shipping address. What do I do?

My order shows 'Delivered' but I didn't receive my package.

How much does Domestic shipping cost?

Customer Accounts

How do I get the login data for "My Account"?

Contact Us

Get in touch

★ Our Reviews

Our customers speak for us!

4443 reviews
96%
(4265)
4%
(178)
0%
(0)
0%
(0)
0%
(0)
Good Service, but could be improved.

Overall experience with Diabetic Warehouse(DW) was good! However, my original order was allegedly lost and I had to inform cust.service about that and not other way around .
I'm eating it with 5 stars due to responsiveness and basically shipping me two orders for price of one. Despite that the delay or "lost my order" was not caused by direct supplier DW, they need to hold 3rd party responsible for any delays.

Thank you

I have no insurance so getting these strips at a decent price helps my very slim budget !!
Thank you
RL

Accu-Chek FastClix Lancets

Cliff

I wonder how I can get Medicare to pay for strips.

Prompt service great price

What more could you want? Easy to use website. Prompt service. Great price.