Frequently Asked Questions

Order Processing

How long does it take to process my order?

Why was my order cancelled?

Why was I charged more than once?

I get an error message when I enter my shipping & billing addresses. What's the problem?

My Debit / Credit card isn't working and my order isn't going through. Help!

My order status says 'Unfulfilled'. What does that mean?

I just placed my order. Can I add another item to it?

Where is my order confirmation?

I placed my order but input the wrong shipping address. What do I do?

What will happen after I place my order online?

Discount/Coupon Codes

Can I use multiple codes on my order?

How do I input my Discount Code?

Shipping & Delivery

How do I track my order?

When will my order ship?

Where does my order ship from?

How long does it take for my order to arrive?

I placed my order but I input the wrong shipping address. What do I do?

My order shows 'Delivered' but I didn't receive my package.

How much does Domestic shipping cost?

Customer Accounts

How do I get the login data for "My Account"?

Contact Us

Get in touch

★ Our Reviews

Our customers speak for us!

4022 reviews

One Touch Ultra Test Strips 100ct


Easy ordering and great service. received in 2 days.

Contour Next Test Strips

Freestyle Sterile Lancets - 100 Lancets


Good service accurate order and delivery