FAQ's

Frequently Asked Questions

Order Processing

How long does it take to process my order?

Why was my order cancelled?

Why was I charged more than once?

I get an error message when I enter my shipping & billing addresses. What's the problem?

My Debit / Credit card isn't working and my order isn't going through. Help!

My order status says 'Unfulfilled'. What does that mean?

I just placed my order. Can I add another item to it?

Where is my order confirmation?

I placed my order but input the wrong shipping address. What do I do?

What will happen after I place my order online?

Discount/Coupon Codes

Can I use multiple codes on my order?

How do I input my Discount Code?

Shipping & Delivery

How do I track my order?

When will my order ship?

Where does my order ship from?

How long does it take for my order to arrive?

I placed my order but I input the wrong shipping address. What do I do?

My order shows 'Delivered' but I didn't receive my package.

How much does Domestic shipping cost?

Customer Accounts

How do I get the login data for "My Account"?

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★ Our Reviews

Our customers speak for us!

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Metric test strips

Simple to order. Arrived on time. No issues. Work great

One Touch Ultra Test Strips 100ct

Good Price

I haven't figured out how to re-order supplies from my Kaiser pharmacy because they have removed the standing prescriptions from my doctor for lancets and strips. In any event Diabetic Warehouse had comparable price and no hassle in finding exactly what I needed.

Thanks great service