A few possible reasons as to why your order was cancelled/refunded:
You did not respond to an important email from Diabetic Warehouse regarding a time sensitive email.
You may have placed a duplicate order and we automatically refunded it to make sure you were not charged twice.
Order was flagged as "Highly Fraudulent" and was refunded (in this case, please place an order again and provide us with the following information in the 'Notes' section during checkout):
Your debit / credit card will only be charged once.
If you just placed your order and you received an error at first, the second charge you are seeing is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear and is 'pending' (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.
Rest assured, you’ll only be charged for shipped items.
Please double check you're entering in the exact address associated with your card. Most times it is a simple typo, a zip code discrepancy, or not listing the apartment number!