Customer Service 

Our customer service team provides our customers with excellent service. If you need any help or information about any item, please do not hesitate to contact us. We can help you track orders, update your account information, reset your password, process a return, and more.

Email us:

Call us:  (650) 746-4445

Customer Service Hours:

Monday - Friday: 8am-5pm PST

Saturday: Closed

Sunday: Closed

Automated Order Status: 24 hours a day, 7 days a week


Sales Department Hours:

Monday - Saturday: 8am-5pm PST

Sunday: Closed


Tracking Your Order

Have you placed an order and want to know what's going on? Check your order status here. If you're not a registered user, all you'll need is your email address and order number.


We Ship to the Following Areas:

Products ordered on may be shipped to the 48 contiguous United States, Canada, APO/FPO addresses, Alaska, Hawaii, the Virgin Islands, Puerto Rico, and Guam. Delivery option restrictions by location apply.


Returning Products from Your Online Order

To return an item(s), please follow the instructions on the Packing List included with your order. If you have any questions, call us at (650) 746-4445

For a complete review of the return policy, view our Online Return Policy 

Your Account

If you need to revise your profile, change your password, or view order history, sign in to Your Account. Not a registered user? Take a moment to Register with and enjoy faster online checkouts, sign up for email newsletters and more.

Promotional Exclusions

Promotional shipping offers cannot be applied to orders being shipped via Air (Next Day or Second Day). All offers are while supplies last and may not be applied to any other promotional offers or discounts, applied to previous orders or to Business to Business orders.

Promotional discounts that apply to the order total will be reflected at checkout. Order total excludes taxes, shipping & handling charges, processing fees and the purchase of gift certificates. Due to manufacturer guidelines and the low prices we have on all products, clippers, clipper blades, and certain other products are excluded from promotional discounts. Due to market changes or circumstances beyond our control, all prices are subject to change without notice. We are not responsible.