Dexcom G6 Transmitter FAQs
The transmitter battery typically lasts for three months. You'll receive warnings starting at three weeks before the battery dies.
You'll get a notification when the battery is low or there's an issue. Follow the on-screen prompts on your display device (app or receiver) to pair a new transmitter.
No, the transmitter is necessary for the CGM system to function. You'll need to replace it to continue monitoring glucose levels.
The transmitter is water-resistant, so it can handle splashes and brief immersion. However, it's not designed for prolonged underwater use (e.g., swimming).
The G6 transmitter is specifically designed for use with Dexcom G6 sensors. They must be used together.
You can pair the Dexcom G6 Transmitter with your device through the Dexcom G6 app by following the in-app instructions, which involve entering the transmitter's serial number and completing the pairing process.
There are a few reasons this might happen. Check that the transmitter is close enough to your display device and that Bluetooth is enabled. If the problem persists, try restarting your device or consult Dexcom's troubleshooting guide.
You can purchase replacement transmitters directly through Dexcom, from authorized retailers like Diabetic Warehouse or your local pharmacy.
Yes, the Dexcom G6 Transmitter is compatible with certain insulin pumps. Check with your pump manufacturer or the Dexcom website for specific compatibility information.
Coverage varies depending on your insurance plan. Contact your provider to confirm your specific benefits.
If the transmitter battery has more than 10 days of life remaining when your sensor session ends, you can reuse it for your next session. If it has less than 10 days, you'll need a new transmitter.
Several factors can affect accuracy. Double-check that your sensor is properly inserted, calibrated, and that your transmitter is securely attached. Compare readings to a blood glucose meter, and consult Dexcom or your doctor if the issue persists.
While it's water-resistant, extended exposure to water can damage the transmitter. It's best to remove it before showering or swimming.
No, the transmitter must be removed before these procedures as it contains metal.
The transmitter should send data to your display device every five minutes. Check for regular updates and a stable signal. If you see error messages or experience frequent dropouts, consult Dexcom's troubleshooting guide.
It's normal for the transmitter to feel slightly warm to the touch, especially during the first few days of use.
Yes, the Dexcom G6 app is compatible with both iOS and Android devices.
Dexcom recommends calibrating at least twice a day, typically 12 hours apart.
If you lose your transmitter, contact Dexcom customer support at 1-844-607-8398 to discuss replacement options.
Yes, it's safe for air travel and complies with TSA regulations.
Dexcom offers a warranty on the transmitter, but the specific terms and duration may vary. Check with the manufacturer or your supplier for details.
