TRUE Metrix FAQs
What is the TRUE Metrix Self-Monitoring Blood Glucose Meter?
The TRUE Metrix Self-Monitoring Blood Glucose Meter is a device designed to help individuals with diabetes measure their blood sugar levels accurately.
How do I use the TRUE Metrix meter?
To use the TRUE Metrix meter, insert a test strip into the device, apply a small blood sample, and wait for the meter to display your glucose level.
What are the target blood glucose levels for diabetes management?
Fasting blood glucose levels should generally fall between 70-130 mg/dL, while post-meal levels should be under 180 mg/dL.
How frequently should blood glucose levels be tested with the TRUE Metrix meter?
The frequency of testing varies based on medical advice and individual requirements, but many people test several times throughout the day.
Is calibration necessary for the TRUE Metrix meter?
The TRUE Metrix meter typically calibrates automatically, but you should follow the specific instructions provided with the device for optimal accuracy.
What actions should be taken if the meter displays an error message?
Refer to the user manual for troubleshooting guidance. Ensure that the test strips and meter are functioning correctly, and contact customer support if the problem continues.
Are other brands of test strips compatible with the TRUE Metrix meter?
No, only TRUE Metrix test strips should be used with the TRUE Metrix meter to ensure accurate readings.
What is the best way to store TRUE Metrix test strips?
Keep the test strips in a cool, dry place and in their original container to avoid moisture and ensure accuracy.
When should the batteries in the TRUE Metrix meter be replaced?
Replace the batteries when the meter signals low battery or if the display becomes dim, indicating that the batteries are running low.
What does the warranty cover for the TRUE Metrix meter?
The warranty generally covers manufacturing defects for a specified period, as detailed in the meter’s purchase documentation.
How is a blood glucose test conducted with the TRUE Metrix meter?
Insert a test strip into the meter, use the lancing device to draw a blood sample, apply it to the strip, and the meter will provide a reading.
What should be done if the meter provides inconsistent readings?
Ensure the test strips are not expired, stored correctly, and that both the meter and strips are clean. Follow the troubleshooting steps in the user manual.
Can the TRUE Metrix meter be used for ketone testing or other tests?
No, the TRUE Metrix meter is designed exclusively for blood glucose testing and cannot perform other types of tests.
What should I do if I use an expired test strip?
Discard the expired strip and perform the test with a fresh, valid strip to ensure accurate results.
How do I reach customer support for the TRUE Metrix meter?
You can contact customer support at 1-800-803-6025, or use the contact details provided in the user manual or on the manufacturer’s website.
Is the TRUE Metrix meter appropriate for use by children or elderly individuals?
The meter is suitable for users of various ages. However, it is advisable to consult with a healthcare provider to ensure it meets specific requirements.
How often should the TRUE Metrix meter be cleaned?
Regular cleaning is recommended to maintain accuracy and hygiene. Follow the cleaning instructions in the user manual, and avoid using water or cleaning solutions on the test strip port.
Does the TRUE Metrix meter have smartphone app compatibility?
The TRUE Metrix meter does not support smartphone app integration. For digital tracking, use the meter’s built-in features or manual recording methods.
What steps should be taken if the TRUE Metrix meter ceases to function?
Check the battery and replace it if necessary. Ensure the meter and test strips are in good condition. Consult the troubleshooting section of the user manual or contact customer support if the issue persists.
Are there additional accessories available for the TRUE Metrix meter?
The TRUE Metrix meter may have compatible accessories like lancing devices or carrying cases. Check with the manufacturer or retailer for available options and compatibility.
