TRUE Metrix Test Strips FAQ
What are the compatible glucose meters for TRUE Metrix test strips?
TRUE Metrix test strips are specifically designed for use with the TRUE Metrix, TRUE Metrix Air, and TRUE Metrix Go blood glucose meters.
Is coding required for TRUE Metrix test strips?
TRUE Metrix test strips are "no-code" strips, meaning you do not need to manually enter a code each time you use a new vial.
How much blood is needed for a TRUE Metrix test strip?
A small sample of only 0.5 microliters of blood is required for TRUE Metrix test strips.
Where can I purchase TRUE Metrix test strips?
TRUE Metrix test strips can be bought at most pharmacies, on online platforms like Diabetic Warehouse and Amazon, and directly from the manufacturer’s website (Trividia Health).
How should I store TRUE Metrix test strips?
Store your TRUE Metrix test strips in their original vial at room temperature, away from heat, cold, and humidity. Keep the vial tightly sealed when not in use.
What does an E-5 error code indicate on my TRUE Metrix meter?
An E-5 error code typically means that not enough blood was applied to the test strip. Retest with a new strip and a larger blood sample.
Can TRUE Metrix test strips be used on alternate sites like the arm?
Yes, TRUE Metrix meters support alternate site testing (e.g., forearm) when blood glucose levels are stable.
Are TRUE Metrix test strips covered by insurance?
Coverage varies by insurance plan. Many plans cover diabetic testing supplies, including TRUE Metrix test strips. Contact your insurance provider for details.
Why might my TRUE Metrix test results differ from lab results?
Slight discrepancies between home meter results and lab results are normal. While home meters are accurate, lab tests may be more precise. Factors like testing location and timing can affect results.
How do I dispose of used TRUE Metrix test strips?
Used test strips can be disposed of with regular household waste. Check local regulations for any specific disposal guidelines.
What should I do if my TRUE Metrix meter won’t turn on?
Check and replace the battery if necessary. If this doesn’t resolve the issue, refer to the troubleshooting section of the user manual or contact Trividia Health customer service.
Can TRUE Metrix test strips be used if I have anemia?
Anemia generally does not affect the accuracy of TRUE Metrix test strips, but consult your healthcare provider for personalized advice.
What if I get blood on my TRUE Metrix meter?
Wipe the meter with a clean, dry cloth. If blood gets inside the meter, it might need replacement. Contact Trividia Health customer service for further instructions.
Do TRUE Metrix test strips work with continuous glucose monitoring systems?
No, TRUE Metrix test strips are only compatible with TRUE Metrix blood glucose meters and are not designed for continuous glucose monitoring systems.
